Customer

[pic] CUSTOMER SERVICE IMPROVEMENT OF SBS TRANSIT A bulge out overlay Submitted to the PSB Academy In Partial Fulfillment for the march on DIPLOMA IN BUSINESS STUDIES Submitted By: Zheng Xinyi partnership: SBS fare Date: 7th Jan 2010 ability No: S8853053E Supervised By: Joseph Chan CONTENTS:- 1.Acknowledgement 2.Summary of Recommendations 3.Introduction 3.1Company background 3.2Need to do implant nominate 3.3Why project taken 3.4Objectives to achieve 4. prove System 4.1Explain comprise corpse – Customer service operation 4.2 item findings – Complains 4.3Flow chart 5.Evaluation of endow System 5.1What’s wrong with the system? 6.Recommendation 6.1What recommendation? 6.2Why recommendations do? 6.3Saving?

6.3Implementation docket? ACKNOWLEDGEMENT I would like to express my gratitude to solely those who gave me the possibility to clear this thesis. I exigency to give thank the Department of becharm of the precedent Interim Government of Namibia for gift me authorization to commence this thesis in the first instance, to do the necessary research exploit and to use departmental data. I have furthermore to thank the former Secretary for Transport, Mr C.N. Herloff-Petersen and the present Under-Secretary of Transpor! t of the Ministry of Works, Transport and communicating of the Republic of Namibia, Mr W. Ravenscroft who gave and confirmed this permission and encouraged me to go frontwards with my thesis. I am cut back to the Honourable Minister Richard Kapelwa Kabajani and to Dr Peindgondjabi Titus Shipoh, eonian Secretary in the Ministry of Works, Transport and Communication for their stimulating support. I am deeply indebted...If you want to get a wide-cut essay, order it on our website: BestEssayCheap.com

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